Terms and Conditions


Welcome to This website, is owned and operated by Molala Limited, with our registered office at Flat A, 2/F., MacKenny Centre, 662 Castle Peak Road, Kowloon, Hong Kong.

The terms “Molala”, “molalacompany”, “”, “MLL”, “I”, “we”, “our” and “us” when used in these Terms of Sale (Terms of Sale) means Molala Limited. The terms “you”, “your”, “yours”, or “Guest” when used in these Terms of Sale means you, as a user of our website. 

Use of the Website

It is important that you read these Terms of Sale carefully before ordering any products or Items from our website. These Terms of Sale, together with our Terms of Use and our Privacy Policy, govern our relationship with you in relation to your purchase of any Items from our website.

By placing an order for an Item through our website you agree to be bound by these Terms of Sale. If you do not agree to these Terms of Sale, you must cease using this website.

Your Status and Eligibility to Purchase

To make purchases through our website, you will be requested to provide certain personal information. You agree to provide your real name, phone number, billing address, e-mail address and any other personal information reasonably required as part of our registration process. Our Privacy Policy explains how we treat personal information provided by you.

When you order an Item, you will be required to provide payment details. You represent and warrant that the payment details you provide are both valid and correct and you confirm that you are the person referred to in the “billing information” provided.

Registration and Accounts

If you choose to register on our website, our registration process requires you to provide certain information about yourself that is true, accurate, current, and complete. Please refer to our Privacy Policy to understand how we treat your personal data.

Shopping Online

We have made every effort to ensure the correctness of all details, photographs and descriptions relating to Items on our website. We do our best to display, as accurately as possible relevant size, length, colours, textures, weight and dimensions of each Item.


  • Please take note of any measurements provided to get a more accurate idea of the scale of each Item. We have made every effort to ensure that all sizes and measurements are as accurate as possible, but please note that they are approximates only.

  • The actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any image is a completely accurate representation of the actual Item.


Whilst Molala makes every effort to only list Items that are usually in stock, all Items ordered are subject to availability of the Item or Items. Please note that there may be a delay between the time you place an order and the time when we accept your order, which may result in a change to the stock position relating to particular Items. We will notify you as soon as possible if an Item you have ordered becomes out of stock.

Order Process

All orders of Items are subject to acceptance by us. When you place an order, your order constitutes an offer to buy an Item from us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted, rather it is an acknowledgment that we have received your order. Acceptance of your order will take place when your order is confirmed by Molala via email. The contract between you and us will only be formed when we send you the email confirmation. Should any goods or services that have been ordered be unavailable, we will immediately notify you thereof, in which event we will reimburse you in respect of any payments made within 30 days from the date of said notification unless we agree otherwise.

We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, an Item is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Item or you do not meet the eligibility criteria set out in these Terms of Sale.


All Item prices are shown on our website in Hong Kong Dollars. Molala makes concerted efforts to ensure that all prices quoted are correct at all times.

Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. If, prior to dispatching an Item to you, we discover a mistake in the price of an Item you have ordered, we will contact you and give you the option of either reconfirming your order at the correct price or canceling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order.

Prices of items may change from time to time so please carefully check the pricing information provided on our website to confirm the current price of any Item. Any price changes will not affect orders in respect of which we have already sent you confirmation that the Item ordered has been dispatched.

Payment Methods

Payment for all Items can be made by PayPal. Your payment card will be debited immediately upon placing an order and confirming payment.

We use PayPal, a secure third party payment gateway provider, for payments. This means that your payment card details are encrypted and we do not store any sensitive payment-related information (such as credit card details) on our website.

We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website. Molala will not disclose any personally identifiable payment-related information to third parties without obtaining your prior consent.

By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.

Please note that if you pay for an Item using a payment card with a foreign currency denominated account, the account will still be taken in Hong Kong Dollars at the conversion rate applied by your payment card company at the time of processing your order.


All balloons items are hand-delivered and all international orders are couriered using SpeedPost Hong Kong, orders will be delivered to you as soon as they are available, and usually take 5-7 working days from the date of order. However, please note that deliveries may take longer than this due to Products having to be imported into Hong Kong, during busy / sales periods, or due to circumstances beyond our control, and Molala cannot be held responsible for inconvenience caused by these unavoidable delays or the failure by suppliers or delivery companies to deliver on time.

Delivery may also be delayed if a typhoon signal no. 8 is raised or a black storm warning is in effect. Deliveries are made on Monday to Friday between 9.00am and 6.00pm. It is possible to arrange express deliveries, subject to a supplementary charge. If you have not received your delivery within the allocated time frames and have not heard from Molala regarding delivery, please contact us at

Cancelling Your Order Before Dispatch

If, for any reason, you wish to cancel an order before the Item has been dispatched, please contact us on +852 2980 2823 or by email: Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched. If the item(s) has been paid for prior to cancellation, you will be credited for the amount in the form of discount gift cards, which can only be redeemed at

Returns and Exchanges Policy

We want you to be completely happy with your purchase. If an Item is damaged upon receipt then you may return the Item to us in exchange for a replacement of the product or a discount gift card to the value of the returned item.

An Item will only be accepted for a return & exchange if the following conditions are met:

  • The Item is returned to us in a saleable condition, in their original state, with all original packaging intact; and

  • The Item is returned to us within 5 working days of your receipt.

Please ensure that any returned Item is securely repackaged. We recommend that you use an insured registered mail service as returns not received by us cannot be exchanged and Molala will not be held responsible for missing items.

All postage costs for exchanges will be your responsibility except where you have returned an Item to us because it is damaged in transit or is faulty.

Please note that Items marked "Sale" (or similar) are unable to be returned to us for an exchange or refund.

Damaged / Faulty Items or Incorrect Supply

We carefully check each Item before sending and we package each Item with care. If your parcel appears damaged or opened upon receipt, ensure that this is noted with the carrier before signing for your parcel.

In the unlikely event that you receive an Item that is damaged in transit or faulty or the wrong item has been supplied, please contact us first on +852 2980 2823 or at within 5 days of your receipt. A damaged / faulty Item(s) returned to us in its original packaging, unused, within 10 working days of receipt, will be replaced or a discount gift card to the value of the Item will be issued for you to use to select another Item from our website. Please note that no cash returns will be made.

We will reimburse your postage costs of returning an Item to us, if the return was due to the Item being damaged in transit or faulty.


Information on this Website may contain technical inaccuracies or typographical errors. We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.


The customer or end-user shall indemnify Molala Limited against all actions, costs, claims, demands, expenses and liabilities whatsoever, if any, which may be incurred in respect of personal injury to or death of any person or in respect of any loss or destruction of or damage to property which shall have occurred in connection with the performance of the products or vouchers purchased on Molala website.

Governing Law and Exclusive Jurisdiction

These Terms of Sale (together with our Terms of Use, Privacy Policy and all of our policies and procedures) will be governed by the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and the courts of Hong Kong will have exclusive jurisdiction.


By proceeding to order an item from, you are confirming that they have read these Terms and Conditions and agree to abide by them. Molala reserves the right to decline to manage any order at any time.


General Information

Welcome to The website, is owned and operated by Molala Limited, with our registered office at Flat A, 2/F., MacKenny Centre, 662 Castle Peak Road, Kowloon, Hong Kong.

The terms “Molala”, “molalacompany”, “”, “MLL”, “I”, “our” and “us” when used in these Terms of Sale (Terms of Sale) means Molala Limited. The terms “you”, “your”, or “yours”, when used in these Terms of Sale means you, as a user of our website.

It is important that you read these Terms of Use carefully. These Terms of Use apply to all visitors of our website. By viewing and using our website, you agree to be bound by these Terms of Use and our Terms of Sale and Privacy Policy (together, our “Terms and Conditions”). If you do not agree to these Terms, then you must stop accessing and using this website.


This website provides general information relating to the products and services we offer. The information and any materials supplied on our website are provided for general information purposes only. Our website does not provide advice of any kind.

Website Availability

We reserve the right to withdraw or amend the service we provide on this website, or close it indefinitely. We will not be liable if, for any reason, our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts, or all, of our website.

Intellectual Property Rights

This website and all of its content including data, works of authorship and materials thereon, photographs, illustrations, graphics, video, software, code, design, organisation of the website and the compilation of materials on the website (referred to collectively as “Content”) are protected by local and international copyright, trademark and other intellectual property laws. Molala Limited own, solely and exclusively, all rights, title and interest in and to the website and its Content, including, but not limited to, all intellectual property and proprietary rights. Your use of the website and/or the Content does not grant to you any ownership of, or title to, any Content.

All logos, brand, product and service names used on this website or in connection with the Content are the registered and unregistered trademarks, trade names or service marks of Molala Limited, unless otherwise stated. Nothing contained in these Terms shall be construed as conferring any license or right to use any Molala Limited logo, proprietary graphic or trademark without our prior written consent. All rights are fully reserved and all moral rights are asserted and reserved.

Your Use of Our Website

If you post any comments on our blog or use any forum, chat room, bulletin board, message board or other communication tools that we make available through our website, you agree to use these communication tools for lawful and legitimate purposes only. We are not able to monitor or review communications, discussions or postings at all times. We are under no obligation to ensure that the communications on the website are legitimate. We do not endorse, nor are we liable for, the accuracy or reliability of any statement or information posted on this website by anyone other than us. We reserve the right to remove any communication at any time in our sole discretion. Please report any objectionable content or information to us at


When you submit any communication (including data, questions, comments, suggestions or other material), you represent that you own the content of that information or material. Except as noted in our Privacy Policy, all submissions will be treated as non-confidential and non-proprietary. You grant us a worldwide, royalty-free, perpetual and irrevocable license to use or reproduce your submission, without limitation, in any format.

Prohibited Conduct

When you access and use our website, you must not:

  • Upload or use any software viruses or any other computer code, files or programs designed to (or with the ability to) interrupt, destroy or limit the functionality of our website

  • Take any action that may impose an unreasonable load on our website infrastructure

  • Use the website for any unlawful purpose including posting, transmitting or accessing material or data in violation of any law (including material that is protected by copyright or trade secrets which you do not have the right to use)

  • Post or transmit any spam or junk material or any threatening, libelous, defamatory, obscene, discriminatory, inflammatory, pornographic or profane material or content that may be offensive to other users of the website

  • Post or disseminate any material unrelated to the use of the website, including unauthorised advertising materials of any kind or files that may damage another person's computing devices or software

  • Access, copy, collect, harvest or save information about other users, including personal information, or use the details of other users for anything other than the use expressly permitted by those users or these Terms

  • Circumvent (or attempt to circumvent) security measures or attempt to gain access to our servers by any means whether by using administrator passwords or otherwise

  • Attempt to disrupt, modify or interfere with the delivery of our service or the services of any of our partners or clients

  • Sell, redistribute or use information contained on our website for a commercial purpose without our prior written consent from Molala

All Liability Excluded

You acknowledge that any reliance on or use of this website, the services and the Content is at your sole risk. You acknowledge that such information or materials may contain inaccuracies or errors. You are responsible to ensure that any materials, products, services or information made available through our website meet your specific requirement.

To the fullest extent permitted by law, neither Molala nor any of its officers, directors, or employees make any express or implied warranties, representations or guarantees whatsoever regarding this website, the services or any of the Content. Neither Molala nor any of its Related Parties make any warranty or representation as to the accuracy, reliability, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. This website, the services and the Content are provided on an “as is”, “where is”, “where available” and “as available” basis.

Some jurisdictions limit (or do not allow) the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

We will not be liable for any loss or damage however caused (including any direct, indirect, punitive, incidental, consequential or special damages including loss of profits, loss of opportunity, loss of data or business interruption) that result from the use of (or the inability to use) this website, or your reliance on the website or its Content or any product or service supplied or made available on our website, even if we have been advised of the possibility of such damages.

No statement on this website shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.


To the maximum extent permitted by law, you agree to indemnify and hold harmless Molala Limited and Related Parties from and against any and all claims, liability, damages, costs and expenses arising out of or related in any way to your use of our website or Content or your breach of any of these Terms.


We are committed to safeguarding and respecting your privacy. Please refer to our Privacy Policy to understand how we treat your personal information. 

Linking to this Website

We are happy for you to link to our website, with prior consent from Molala. 

You must ensure that any link is kept updated and does not portray us (or any information, material, products or services we may offer) in a false, misleading, derogatory or otherwise offensive manner. If we notify you that we object to the manner in which you provide links to our website, you must immediately stop providing such links. 

You must not frame this website or represent or imply that any part of the website belongs to anyone other than us. 

Links to External Websites

Our website may include links to third party websites and materials which are unrelated to us. These links are provided for your convenience only. When you click on one of these links, you are leaving our website and entering a third party site that we do not control. We will not be responsible for the content or performance of any third party site nor are we liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with any such third parties. You should carefully review the privacy policy of any linked website. 

Our Right to Change These Terms

We may change these Terms of Use at any time. We also reserve the right to amend, vary or remove any information, services, products, material or any page of this website at any time and without notice. 

Please read the Terms carefully and check back often. If you do not agree to any change we make to these Terms, then you must stop accessing and using this website. By continuing to access our website, you agree to be bound by the amended terms and conditions. 


If you breach these Terms and we grant you time or take no action, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. 

If any of these Terms are held to be invalid, illegal or unenforceable for any reason, the remaining Terms will continue to have full force and effect. 

Your use of this website is conducted electronically and you agree that we may communicate with you electronically for all aspects of your use of this website, including sending you electronic notices. 

These Terms constitute the entire agreement between you and us in relation to this website. These Terms supersede all other prior or contemporaneous communications or displays whether electronic, oral or written. 

Governing Law and Exclusive Jurisdiction

These Terms are governed by and will be construed in accordance with the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and you submit to the exclusive jurisdiction of the courts of Hong Kong.


If you have any questions, concerns or feedback, please get in touch with us by email to or by calling +852 2980 2823.